Terms of service
Last updated: 12 October 2026
These terms apply when you use arinthra.com or buy from us. Please read them before you place an order. By placing an order, you agree to them.
Who we are
Arinthra is a saree business run by Het textile company, GSTIN 24CWFPP6963E1ZA, at Plot No. 117, Khatodara GIDC, Near Sandesh Press, Behind Old Sub Jail, Khatodara, Surat, Gujarat 395002, India. In these terms, "we", "us" and "our" mean Arinthra, and "you" means anyone who uses this website or places an order.
Using this website
You must be 18 or older to place an order, or order with the involvement of a parent or guardian. Please give us accurate details, especially your name, address and phone number, so your saree reaches you. Don't use this website for anything unlawful, and don't try to disrupt it, copy it in bulk or get into parts of it that aren't meant for you.
Our sarees
We describe and photograph every saree as accurately as we can. Even so:
- Colours can look slightly different on different phones and screens.
- Woven sarees, especially ones with zari, can have small variations in the weave. These are part of how the fabric is made, not defects.
- Saree length, blouse piece length and weight are approximate.
- The blouse piece comes unstitched.
Orders
When you place an order, you are making an offer to buy. We email you to confirm that we have received it, and we accept your order when we dispatch it.
We may cancel an order if the saree is no longer available, if there is a clear error in its price or description, or if we suspect fraud. If we cancel an order you have already paid for, we refund the full amount to your original payment method. You can cancel your own order before we dispatch it, as our exchange policy explains.
Prices and payment
All prices are in Indian rupees (₹) and include GST. The MRP shown on a saree is its maximum retail price; the price you pay is the selling price shown next to it. Delivery anywhere in India is free and already included in the price.
You can pay online with the options shown at checkout, such as UPI, cards and net banking, or by cash on delivery where it is shown at checkout. Our payment partners process online payments, and we never see or store your full card details. Any discount or offer applies only as shown at checkout. We send a GST invoice with every order.
Delivery and exchanges
We deliver within India only. Our shipping policy explains delivery times. Our exchange policy explains cancellations, exchanges, when we refund, and what to do if a saree arrives damaged. We offer exchanges within 7 days of delivery, not refunds for a change of mind. Both policies are part of these terms.
Reviews and messages you send us
If you send us a review, photo or message, please keep it honest and respectful. You allow us to show your review and first name on this website and in our posts. We may remove reviews that are abusive, off-topic or not about a real purchase.
Our content
Arinthra owns the photos, text, logo and name on this website, or uses them with permission. Please don't copy, reuse or sell them without our written permission.
Our responsibility to you
As far as the law allows, our total responsibility to you for any order is limited to the amount you paid for that order. We are not responsible for indirect losses, or for delays or failures caused by events outside our control, such as courier disruptions, natural disasters or strikes.
Nothing in these terms takes away your rights under Indian consumer law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Complaints and grievance officer
If something has gone wrong, email support@arinthra.com first. If you are not happy with our reply, you can write to our grievance officer:
Karan Pambhar, Grievance Officer, Arinthra
Email: support@arinthra.com
Address: Plot No. 117, Khatodara GIDC, Near Sandesh Press, Behind Old Sub Jail, Khatodara, Surat, Gujarat 395002, India
We acknowledge every complaint within 48 hours and aim to resolve it within one month.
Governing law
The laws of India govern these terms. The courts at Surat, Gujarat have jurisdiction over any dispute about them. This does not affect your right to approach a consumer commission under Indian consumer law.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they last changed. The version on this page when you place an order applies to that order.
Contact us
Email support@arinthra.com, call +91 97377 66053 (Monday to Saturday) or write to Arinthra, Plot No. 117, Khatodara GIDC, Near Sandesh Press, Behind Old Sub Jail, Khatodara, Surat, Gujarat 395002, India.
