Help Center
Shopping Information
What types of clothing does Arinthra offer?
Ready-to-wear cotton Kurta & Dupatta sets — digital-print and hand-woven Jamdani — designed to fit all body types, for work, festivals, and everyday.
Are your products true to size?
Yes. Please check the size chart on each product page and our Size Chart before ordering, as fits can vary slightly by style.
What if the size I ordered doesn't fit?
You can request an exchange for a different size within our return window, as long as the item is unused with tags intact.
Are the product colours exactly as shown in pictures?
We photograph products as accurately as possible, but colours may vary slightly due to lighting and screen settings.
Are your products suitable for festive and casual occasions?
Absolutely — our range spans everyday wear to festive and wedding collections, so there's something for every occasion.
Are your materials comfortable for Indian weather?
Yes. We prioritise soft, breathable, lightweight fabrics that are comfortable to wear all day across seasons.
Shipping & Delivery
How long will it take to receive my order?
Orders are usually dispatched within 1–2 business days and delivered within 4–7 business days, depending on your location.
Do you deliver across India?
Yes, we deliver to all serviceable pincodes across India.
How can I track my order?
Once shipped, you'll receive a tracking link by SMS/email. You can also use our Track Your Order page.
Is shipping free?
Free shipping is available across India on eligible orders. Any applicable charges are shown at checkout.
Payments
What payment methods do you accept?
UPI, credit/debit cards, wallets, net banking, and Cash on Delivery (COD) on eligible orders.
Is online payment secure?
Yes. Payments are processed through trusted, encrypted payment gateways — we never store your card details.
Why is COD not available for my order?
COD availability can depend on the pincode, order value, or product. Prepaid options are always available at checkout.
What happens if my payment fails?
If a payment fails, no order is placed and any deducted amount is auto-refunded by your bank within a few business days. Please try again or use another method.
Returns, Exchanges & Policies
Do you offer returns?
Yes, within our return window for unused items with tags intact. See our Refund Policy for details.
What if I receive a damaged or incorrect item?
Please contact us with your order ID and an unboxing video within 48 hours, and we'll arrange a replacement or refund.
Who pays for return shipping in case of exchange?
For size exchanges we arrange pickup where serviceable; for defective or incorrect items, return shipping is on us.
How do I request an exchange?
Reach us on WhatsApp or email with your order ID and the size you'd like, and our team will guide you through it.