Privacy policy

Last updated: 12 October 2026

This policy explains what personal information Arinthra collects when you visit arinthra.com or buy from us, why we collect it, who we share it with, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023 and other laws that apply to us.

Arinthra is run by Het textile company, GSTIN 24CWFPP6963E1ZA, at Plot No. 117, Khatodara GIDC, Near Sandesh Press, Behind Old Sub Jail, Khatodara, Surat, Gujarat 395002, India. Our store runs on Shopify.

What we collect

• Contact and delivery details: your name, phone number, email, and billing and delivery addresses.
• Order details: the sarees you buy or exchange, how much you paid, and how you paid. Our payment partners handle card, UPI and bank details; we never see or store your full card number, UPI PIN or OTP.
• Account details: if you create an account, your login details and saved addresses.
• Messages: what you write to us by email, WhatsApp or our contact form, and reviews or photos you send.
• Device and browsing details: your IP address, browser, device type, and the pages and sarees you look at. We collect these with cookies and similar tools.

Why we use it

• To process and deliver your order, send updates and tracking, and handle exchanges and refunds.
• To reply when you contact us.
• To keep the store working and secure, and to prevent fraud and fake orders.
• To understand which pages and sarees people like, so we can improve the store.
• To send you offers and news, but only if you have agreed. You can stop these at any time.
• To follow the law, for example to keep GST invoices and accounts.

Who we share it with

We don't sell your personal information. We share only what is needed with:

• Shopify, which hosts our store and checkout.
• Payment partners that process online payments.
• Courier partners that pick up and deliver your parcel. They get your name, address and phone number.
• Messaging tools we use to send order updates by email, SMS or WhatsApp.
• Analytics and advertising services, such as Google and Meta, which help us measure visits and show our ads. They mainly see browsing and device details.
• Government authorities, when the law requires it.

Some of these services may store information on servers outside India. They have to protect it as the law requires.

Cookies

Cookies keep your cart and wishlist working, remember your choices and help us understand how the store is used. You can block or delete cookies in your browser settings. The store still works, but your cart and wishlist may not be remembered.

How long we keep it

We keep order and invoice records for as long as tax and accounting laws require. We keep other information only as long as we need it for the reasons above, then delete it or make it anonymous.

Your rights

You can ask us to:

• tell you what personal information we hold about you
• correct or update it
• delete it, unless the law requires us to keep it (such as invoices)
• stop using it for offers and news. You can also use the unsubscribe link in any of our emails
• let someone you nominate use these rights for you if you die or can't act yourself

Email support@arinthra.com with your request. We may need to confirm it's you before we act on it.

Keeping it safe

Our store and checkout use secure (HTTPS) connections, and we limit who can see your information. No system is completely secure, so please don't send card details or passwords to us by email or chat.

Children

Our store is meant for adults. If you are under 18, please use it with a parent or guardian. If you think a child has given us personal information without consent, email us and we will delete it.

Grievance officer

If you have a concern about how we use your personal information, write to our grievance officer:

Karan Pambhar, Grievance Officer, Arinthra
Email: support@arinthra.com
Address: Plot No. 117, Khatodara GIDC, Near Sandesh Press, Behind Old Sub Jail, Khatodara, Surat, Gujarat 395002, India

We acknowledge every complaint within 48 hours and aim to resolve it within one month. If you are not satisfied, you can complain to the Data Protection Board of India.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

Email support@arinthra.com, call +91 97377 66053 (Monday to Saturday) or write to Arinthra, Plot No. 117, Khatodara GIDC, Near Sandesh Press, Behind Old Sub Jail, Khatodara, Surat, Gujarat 395002, India.